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Customer Success Engineer (w/m/d) in deep tech Startup in Berlin

Permanent employee, Full-time · Berlin

Your mission
You work directly with our CEO building the foundations for a scalable business, creating an unprecedented and beloved Customer Journey. With your work, you empower engineers to shape the next generation of mechanical products! 
 
We believe that engineers should be able to focus on delivering great products. Our mission is to get rid of all unnecessary distractions and limitations within that development process. Therefore, we are committed to providing the leading cloud- and browser-based engineering environment that allows product design teams to setup, compute, analyze, and share design studies hassle-free. 

Your responsibilities
  • You build the right customer experience, improve it every day and support our customers generating added value.  
      
  • You enjoy travelling to our customers to present workshops and guide high level technical discussions with the creators of the machines of the future 
 
  • You build and maintain a trusted and insightful long-term customer relationship.   

  • You love attending world top conferences about the future of the future in terms of machinery 
 
  • You eat engineering for breakfast and are interested in preparing and publishing papers about our tech milestones
      
  • Your work close with our Product Management Team, as well as with our Marketing and Customer Success Team, to improve the overall customer journey 

  • You enjoy deep-tech-engineering combined with business challenges

Your profile
  • You have a Master’s degree in Mechanical Engineering, Computational Engineering or within a relevant field  
 
  • You bring a solid knowledge and a mathematical understanding of general continuum mechanics, e.g. solid mechanics, fluid mechanics or similar 
 
  • You can explain Vladi (political scientist) within five minutes what CFD is all about.  

  • Prior experience in sales or other customer-facing professions are a big plus (not necessarily engineering related)  
 
  • You bring first experience in the field of computational simulation
 
  • You know the difference between urgency, priority and importance

Why us?
We trust in creative people who love what they do. People who want to work on cutting edge technology that empowers engineers to make the world a better place. We believe in diversity, strong teams, a healthy and friendly culture of trust, constructive feedback, and empowerment. Work is not a job. Work is being passionate about something, meeting great people and building something you believe in. 
 
 

Our offer
  • At Dive you can change the way engineers develop products – With our software we help them to create epic stuff for a sustainable future 
 
  • We are a small team of 25 Divers with ambitious goals – We need every Diver to take responsibility and make decisions. You decide where it ends.  
 
  • We believe in transparency, whether it’s about honest feedback or our wage structure. All our salaries are public within the company. You will get an above average salary. Compensation is about being fair, not about negotiation.   

  • Our office is in the center of Berlin, we have regular team-ups on our rooftop terrace or in the outside world, we enjoy each other’s company no matter where!

Application Process
If you're interested in joining our Fly Team - that’s what we call our most customer centric team - on our journey to enjoy engineering, apply via our career page. Send us your CV without a picture, and please answer the questions in the form.  
  
A Diver will then get back to you to schedule the first short call!  

Contact info
Any further questions? Leave us a message at barriosavila@dive-solutions.de or call us +49 (0)30 20912876. Your contact is person is Vladi, our People & Culture Manager. 
About us
Dive is an award-winning and venture-backed software startup in the field of Computer-Aided-Engineering (CAE). Our customers are manufacturing companies with complex mechanical products. Our in-house software combines high-tech simulation with high-end usability. This is what we call the Dive Experience. We digitize and accelerate development processes and enable sustainable design decision.
Your application!
We appreciate your interest in our company. Please fill in the following short form. Should you have any difficulties with uploading your files, please contact us via mail at talent@dive-solutions.de.

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